Effective Date: September 20, 2025
At Teeketa ("Teeketa," "we," "us," or "our"), we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our website, dashboard, and WhatsApp-based ticketing interface (collectively, the "Service").
By accessing or using the Service, you consent to the data practices described in this policy.
1. Who We Are
Teeketa is a technology platform that enables Event Organizers ("Organizers") to sell tickets and Attendees ("Buyers") to purchase tickets directly via WhatsApp.
For the purpose of the Nigeria Data Protection Regulation (NDPR) and other applicable laws:
For Organizers: Teeketa is the Data Controller of the account information you provide to us.
For Buyers: Teeketa acts primarily as a Data Processor on behalf of the Organizer (who is the Data Controller), facilitating the transaction. However, we also act as a Controller regarding your usage data and account creation within our Service.
2. Information We Collect
A. Information You Provide to Us
Organizers: When you create an account, we collect your name, email address, phone number, business name, and banking details (for payouts via Paystack).
Buyers: When you interact with our WhatsApp bot or purchase a ticket, we collect:
Phone Number: Essential for delivering the ticket via WhatsApp.
Name: To personalize the ticket.
Email Address.
Transaction Data: Details of the event, ticket type, and quantity purchased.
B. Information Collected Automatically
Usage Data: We collect logs of your interactions with our WhatsApp bot (e.g., commands sent, buttons tapped, time of interaction) to improve the user experience.
C. Payment Information
We do NOT store your full credit/debit card numbers. All payment transactions are processed securely by Paystack. We only receive transaction references and confirmation statuses to verify that a payment was successful.
3. How We Use Your Information
We use the information we collect to:
Facilitate Ticket Sales: To process orders and generate unique QR code tickets.
Deliver Services: To send tickets, event details, and receipts directly to your WhatsApp number.
Smart Recovery (Important): If a Buyer initiates a purchase flow in WhatsApp but does not complete it, we use their phone number to send automated "Smart Recovery" reminders to assist in completing the purchase.
Process Payouts: To transfer ticket revenue to Organizers via Paystack.
Provide Support: To respond to your inquiries via our automated bot or human support team.
Improve Our Service: To analyze usage trends and optimize our bot's performance.
4. Sharing Your Information
We do not sell your personal data. We share your information only in the following specific circumstances:
A. With Event Organizers (For Buyers) When you buy a ticket, your information (Name, Phone Number, Ticket Details) is shared directly with the Event Organizer. This is necessary for them to:
Manage their guest list.
Check you in at the event.
Communicate important event updates (e.g., venue changes).
Note: Organizers are independent third parties. We encourage you to review the privacy policies of the specific events you attend.
B. With Third-Party Service Providers
Paystack: To process payments and manage organizer payouts.
WhatsApp (Meta): Since our service operates within WhatsApp, your messages and interactions are subject to WhatsApp’s own End-to-End Encryption and privacy policies. We also use the Meta Pixel, which sets cookies, on teeketa.com and our organizer dashboard (app.teeketa.com) to measure how well our ads work, for example when someone visits from an ad, signs up as an organizer or creates their first event. It is not used on event, ticket, check-in, checkout or payment pages, and we do not send your name, email address or phone number to Meta through it.
Hosting & Infrastructure: We use trusted cloud providers to host our data.
C. For Legal Reasons We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency in Nigeria).
5. Smart Reminders & Marketing
Transactional Messages: By using Teeketa, you agree to receive transactional messages related to your purchase (e.g., tickets, receipts, event reminders).
Smart Recovery: As described above, we send limited follow-up messages to assist with abandoned transactions.
Organizer Marketing: Organizers may request your permission to send you updates about future events. You can opt-out of these specific marketing messages at any time by blocking the contact or following the opt-out instructions provided.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the Internet (or via WhatsApp) is 100% secure.
7. Your Rights (NDPR)
Under the Nigeria Data Protection Regulation (NDPR), you have certain rights regarding your personal data, including:
Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can ask us to correct inaccurate data.
Right to Erasure: You can ask us to delete your data (subject to legal retention requirements, such as financial records).
Right to Withdraw Consent: You may withdraw consent for specific processing activities.
To exercise these rights, please contact us at [email protected].
8. International Data Transfers
Your information, including personal data, may be transferred to—and maintained on—computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. If you are located outside Nigeria and choose to provide information to us, please note that we transfer the data to Nigeria (and potentially other regions where our cloud providers operate) and process it there.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date."
10. Contact Us
If you have questions about this Privacy Policy, please contact us:
Email: [email protected]